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Problems and Fixes

AJAX Failure error in the email section of cpanel?

Why do I get an AJAX Failure error in the email section of cpanel?

In a recent update, cPanel integrated AJAX scripting into the control panel. You may notice this in how menus "slide" and "expand," however it can cause browser incompatibilities.

The error appears similar to "AJAX Failure! I failed 3 times. Please refresh the page and try again." and it shows only in the email account section of cPanel.

This is a problem with Safari, not Cpanel.

The problem can sometimes be resolved by clearing your browser cache. If not, there is an option at the bottom of the email accounts page in Cpanel, "If you need an interface that uses less JavaScript click here."

Selecting this link should allow you to manage your email accounts in Safari without the Ajax errors.

Alternatively, you can try using Firefox, IE or Chrome browsers.



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