Before Submitting a Support Ticket

To help our support team resolve your issue quickly, please check the following common points before opening a ticket. Many issues can be resolved without needing to contact support if these steps are followed.

Checklist Before Contacting Support

1. Wait 24 Hours: Ensure at least 24 hours have passed since you activated your account or registered your domain name. DNS propagation and account setup can take time.
2. Check Domain Spelling: Verify that you are typing your domain name correctly. Even small typos will prevent your site from loading.
3. Use Correct Domain Format: When adding your domain to the control panel, enter yourdomain.com — do not include www. at the beginning.
4. Re-add in Control Panel: If issues persist, try deleting the domain/account from Helm and adding it again. This refreshes the configuration.

If you have completed these checks and the issue remains unresolved, please proceed to submit a support ticket through your Fast2Host Client Area.

Following this checklist helps reduce delays and ensures our support team can assist you more efficiently.