Before you submit a ticket, please make sure of the following
1 ) It has been 24 hours since you have activated your account / registered your domain name
2 ) You are typing your domain name in correctly
3 ) When adding the domain to your control panel you have entered yourdomain.com and NOT www.yourdomain.com
4 ) Try deleting the account from helm and adding it again if you wish, but if not contact support
Email any time or call 01480 26 00 00 014 80 26 00 00