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Fast2host Limited provides World Wide Web page hosting. Fast2host reserves the
right to suspend or cancel a customer's access to any or all services provided
by Fast2host when Fast2host decides that the account has been inappropriately
used or otherwise.
SERVER USE
Personal accounts are to be used by the primary owner only. Personal account
holders are not permitted resell, store or give away web-hosting services of
their website to other parties. Web hosting services are defined as allowing a
separate, third party to host content on the owner's web site. Exceptions to
this include ad banners, classified ads, and personal ads.
Customers may however resell our Reseller packages.
Fast2host Limited reserves the right to refuse service and /or access to its
servers to anyone.
Fast2host Limited do not allow any of the following content to be stored on its
servers:
Illegal Material - This includes copyrighted works, commercial
audio, video, or music files, and any material in violation of any Federal,
State or Local regulation.
Adult Material - We do allow legal adult content. The
designation of "adult material" is left entirely to the discretion of Fast2host.
Warez - Includes pirated software, ROMS, emulators, phreaking,
hacking, password cracking. IP spoofing, etc., and encrypting of any of the
above. Also includes any sites which provide "links to" or "how to" information
about such material.
UNLIMITED USE POLICY
High bandwidth usage: Fast2host Limited offers an unlimited use policy by
maintaining very large ratios of bandwidth per customer. In rare cases,
Fast2host may find a customer to be using server resources to such an extent
that he or she may jeopardize server performance and resources for other
customers. In such instances, Fast2host reserves the right to impose the High
Resource User Policy for the consideration of all customers.
HIGH RESOURCE USER POLICY
Resources are defined as bandwidth and/or processor utilization.
Fast2host Limited may implement the following policy to its sole discretion:
When a website is found to be monopolising the resources available Fast2host
Limited reserves the right to suspend that site immediately. This policy is only
implemented in extreme circumstances and is intended to prevent the misuse of
our servers. Customers may be offered an option whereby Fast2host continues
hosting the website for an additional fee.
PAYMENT POLICIES
All accounts are set up on a prepay basis. Although Fast2host Limited reserves
the right to change prices of accounts or services at any time all pricing is
guaranteed for the period of prepayment. Payment is due each anniversary year or
month following the date the account was established. Customers will
automatically be charged again at the end of their prepay period unless closure
notification has already been given.
In situations where the card number on file is declined Fast2host Limited will
immediately suspend the facility to purchase services on-line until the
outstanding charge is processed successfully. In addition, Fast2host reserves
the right to suspend other services until the outstanding debt is cleared. The
customer is responsible for all money owed on the account from the time it was
established to the time that the customer sends a written cancellation request.
No bills or invoices will be sent by regular mail. All invoices will be sent
directly to customers via email shortly after the online purchase has been made
or can be printed from within Helm at any time. At this point the customer's
card will be charged automatically.
INVOICING
Fast2host does not utilize paper or hard-copy invoices. All invoices are aviable
via the Helm control panel to download and print. Please print any invoicies and
recipets for your records.
To print a invoice for your records select BILLING in Helm and ACCOUNT
STATEMENTS. Then select the Invoice number. You can now click the PRINT button
to print a invoice.
To print a receipt select the invoice that has [PAID] in red next to it.
PAYMENT OPTIONS
In order to streamline our accounting procedures and keep costs down Fast2host
runs a limited number of payment options.
Credit / Debit Cards:
Fast2host Limited accepts ALL card types like Mastercard, Visa, Switch and Solo
We also have over 3 payment gateways to choose from. Worldpay, Paypal and
others.
Cheque Payment:
Sorry we can not accept cheques for payment but if a cheque has been agreed with
Accounts please make cheque payable to Fast2host Limited.
30 DAY MONEY BACK GUARANTEE
All Dedicated Hosting/Co-Location Hosting plans include a 30 day money back
guarantee. If for any reason Fast2host does not fulfill the contract (including
SLA, TOS, AUP Policy), you will receive a full refund (minus additional labor
fees, overages, and transaction fees). Cancellation must occur within 30 days of
account activation. Refunds are only valid upon receiving a signed copy of the
Cancallation contract. (http://www.fast2host.com/support/cancellation.pdf)
Failure to provide the contract voids all money back guarantees. Fast2host does
not provide refunds based on company, personal finance problems or customer’s
failure to read the SLA, TOS, AUP, and IP Address Policies.
Not included are:
Domain Registration
SSL Certificates
Any additional billable services done to servers.
No refunds are available after 30 days of account activation.
Accounts cancelled/terminated by Fast2host for violating our AIP or TOS do not
qualify for the 30 day money back guarantee.
30 DAY TRIAL
For customers opening their first account the initial 30 days are available on a
trial basis. Customers will not be entitled to this benefit if they have
previously had an account with Fast2host unless the period of absence has been
greater than one year. New customers will not be entitled to a trial period if
any account has previously been created at the same postal address within the
same 12 month time span.
CANCELLATION AND REFUNDS
Fast2host Limited reserves the right to cancel the service at any time. In this
event customers will be entitled to a pro rata refund based upon the remaining
period of membership. If a customer contravenes Fast2host' terms of service a
refund will not be issued in the event of a cancellation.
Customers may cancel their account at any time. During the initial trial period
customers who wish to cancel will be entitled to a full refund for their hosting
fees. Any incentives offered to customers when opening the account will also be
cancelled. Customers may be given the option to purchase services which were
offered as start-up incentives in the result of a cancellation.
Fees charged on a prepay basis are non-refundable. Once the initial trial period
has expired customers are not entitled to receive a refund unless the service is
cancelled by Fast2host. In addition some accounts incur set-up fees, these
charges are also non-refundable.
HOW TO CANCEL YOUR ACCOUNT
Any request for cancellation must be processed by printing off a cancellation
request form (http://www.fast2host.com/support/cancellation.pdf)
and faxing or mailing it to Fast2host Ltd with a signature included.
Cancellations over the telephone or via informal email are not accepted. All
cancellation requests should be made 24-48 hours prior to the renewal date of
the service. Upon submitting a cancellation request your service will be
disabled within 24-48 hours of its receipt by the Fast2host.
INDEMNIFICATION
Customer agrees that it shall defend, indemnify, save and hold Fast2host
harmless from any and all demands, liabilities, losses, costs and claims,
including reasonable attorney's fees asserted against Fast2host, its agents, its
customers, officers and employees, that may arise or result from any service
provided or performed or agreed to be performed or any product sold by customer,
its agents, employees or assigns. Customer agrees to defend, indemnify and hold
harmless Fast2host against liabilities arising out of; (1) any injury to person
or property caused by any products sold or otherwise distributed in connection
with Fast2host' server; (2) any material supplied by customer infringing or
allegedly infringing on the proprietary rights of a third party; (3) copyright
infringement and (4) any defective products sold to customer from Fast2host'
server.
DISCLAIMER
Fast2host Limited will not be responsible for any damages your business may
suffer. Fast2host Limited makes no warranties of any kind, expressed or implied
for services we provide. Fast2host disclaims any warranty or merchantability or
fitness for a particular purpose. The includes loss of data resulting from
delays, nondeliveries, wrong delivery, and any and all service interruptions
caused by Fast2host Limited and its employees. Fast2host Limited reserves the
right to revise its policies at any time.
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